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Delivery & Returns

A GREAT WAY TO BUY ONLINE AND COLLECT FROM YOUR CHOSEN STOCKIST AT YOUR CONVENIENCE

There is no delivery charge applied when you opt to Collect your order from a participating Keylite Stockist.

Although our website states either 3 or 5 days we will inform you if it is available for immediate or early collection.

 

YOUR ORDER WILL BE DELIVERED BY A KEYLITE STOCKIST CLOSE TO YOUR HOME. FREE FOR ORDERS OVER £200

Free delivery for orders exceeding £200 is provided by our network of UK stockists to UK mainland addresses which excludes the islands and Northern Ireland.

A delivery charge of £10 will be applied to UK mainland orders which are less than £200.

An estimated delivery time of either 3-5 working days or 5-7 working days is indicated on each window product. An estimated delivery time of 7-10 working days is indicated on Keylite Blinds products. Where orders contain products with mixed delivery dates they will be dispatched  as a single delivery according to the longest delivery date.

In every case we will strive to keep you informed with updated information.

 

Delivery Policy

Please note the following important points. Please refer to our Terms and Conditions for your contract terms.

Delivery will only be made to the address listed in the order confirmation.

Deliveries must be signed for by an adult.

You must report any damages within 14 work days of delivery.

Click & Collection Policy

Please ensure that the person collecting any Click & Collect order brings the printed order confirmation and the credit card used to pay for it as identification at the stockist.

Please ensure your vehicle size is appropriate to the size of the goods being collected. Please note that size 08 roof windows will not fit in a car and will require 2 people for handling.

Returns

Please refer to our Terms & Conditions for full details. Please note the following conditions for returns.

Boxes must be unopened and in perfect condition to qualify for our returns policy.

Contact Keylite in the first instance for a returns label. Goods must be returned to the stockist who sold them.

You may return goods up to 14 working days after delivery subject to additional collection charges if collection is requested  plus a 25% restocking fee.

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